Pinnacle Proxy Refund Policy

Effective Date: 11/16/2023

Introduction

At Pinnacle Proxy, headquartered in Scottsdale, AZ, we provide premium digital services in the form of 4G and 5G Mobile Proxy Connections. Our commitment to customer satisfaction is paramount, and this refund policy outlines the conditions under which refunds are granted.

Product Offerings

We offer a variety of services tailored to meet diverse needs:

  • 4G and 5G Mobile Proxy Trials: 12-hour trials.
  • Weekly and Monthly Rentals: Both 4G and 5G connections available.
  • Shared Connections: Monthly rates for shared 4G or 5G connections.

Refund Eligibility

To ensure a fair and transparent process, we outline our refund conditions as follows:

  1. 12-Hour Window: Refunds are eligible if a request is submitted within 12 hours of the order being provisioned. This is to ensure that customers have the opportunity to evaluate our services promptly.
  2. Stock Unavailability: In cases where Pinnacle Proxy does not have the necessary stock to support an order, customers are entitled to a full refund.

Non-Refundable Conditions

  • All sales are considered final and non-refundable outside the conditions mentioned above.
  • Subsequent to the initial 12-hour period post-provision, all fees for the trial, weekly, or monthly services are non-refundable.
  • For shared connection services, once the monthly term commences, no refunds will be issued.

Requesting a Refund

To request a refund, customers are required to:

  • Submit a refund request through our contact form on our contact page.
  • Or email us at [email protected]
  • Provide order details and a brief explanation for the refund request.

Contact Information

For any queries or clarifications regarding our refund policy, please contact us at:

Policy Modifications

Pinnacle Proxy reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.